Return Policy / Product Guarantee

We don't just stand behind our products.
We stand beside you in finding what works.

Our goal is to empower you to take your health and performance 
into your own hands.

Health, healing & optimization isn't a one-size-fits-all model.
If you're not feeling the benefits, we'll help you find the right formula.
As we take this step we begin to take leaps into long term benefits and growth.

OUR 30-DAY PRODUCT GUARANTEE

We're confident our products will help you feel better. But we also know that natural healing is personal what works for one person might not be the perfect fit for another.

That's why we offer something better than a refund: partnership.

If you're not satisfied or experiencing positive effects within 30 days, we'll work with you to find the right product free of charge.

HOW IT WORKS

Step 1: Reach Out
Contact us at connect@itsgoodlivin.com within 30 days of receiving your order. Tell us:

  • What product you tried
  • What you were hoping to address
  • What you experienced (or didn't experience)

Step 2: We Listen & Recommend
Our team will review your goals and symptoms to identify what might work better for you. Sometimes it's a different formula. Sometimes it's a combination. Sometimes it's adjusting timing or dosage.

Step 3: We Send a Replacement Free
We'll send you the recommended product at no charge (you only cover shipping costs). Because we're committed to helping you find what works not just making a sale.

WHY WE DO THIS

Natural products work differently than pharmaceuticals.

With natural supplements, we're supporting your system with nutrients you're lacking or boosting areas where you want to perform better.

If you're not feeling positive effects, it usually means one of three things:

  1. You're already optimized in this area → Your body doesn't need what this formula provides (great news, actually)
  2. There's something deeper going on → The root cause might be different than you thought, and a different formula could address it better
  3. Your body needs time or combination support → Sometimes results take longer, or you need multiple formulas working together

We want to help you figure it out.

Your health journey shouldn't end with "well, that didn't work." It should continue until you find what does.

WHAT'S COVERED

Eligible for Product Exchange:

  • All product purchases within 30 days of delivery
  • One-time purchases and first subscription orders
  • Opened or partially used products (we need you to actually try them!)

What We Replace:

  • We'll send you a different product recommendation based on your feedback
  • Equal or lesser value to your original purchase
  • Shipped at no additional product cost (shipping fees apply)

Not Eligible:

  • Purchases made more than 30 days ago
  • Subscription orders after the first shipment (but you can cancel anytime)
  • Products purchased from third-party retailers
  • Requests without consultation (we need to understand what's going on to help you)

WHEN YOU MIGHT NEED A REFUND INSTEAD

We get it sometimes you just want your money back. We honor that too.

Full refunds available for:

  • Damaged or defective products → Contact us immediately with photos
  • Wrong item shipped → Our mistake, full refund or replacement
  • Adverse reactions or health concerns → Stop use immediately, consult your doctor, contact us for a full refund
  • You simply don't want to continue → If you'd prefer a refund over trying a different product, just let us know

Refund Process:
Email connect@itsgoodlivin.com with your order number and reason. We'll process your refund within 5-7 business days (minus shipping costs unless we made an error).

SUBSCRIPTION ORDERS

First Order:
Your first subscription shipment is covered by our 30-day product guarantee.

Ongoing Subscriptions:
Subsequent shipments are not eligible for exchange or refund, but you can:

  • Cancel your subscription anytime (no penalties)
  • Skip or delay shipments
  • Swap products in your subscription
  • Adjust frequency

To Cancel or Modify:
Log into your account or email connect@itsgoodlivin.com.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or expired product:

  • Contact us immediately at connect@itsgoodlivin.com
  • Include photos of the issue (if possible)
  • We'll send a replacement immediately or issue a full refund—your choice

This applies regardless of the 30-day window.

WRONG ITEM SHIPPED

If we sent you the wrong product:

  • Contact us at connect@itsgoodlivin.com
  • We'll send the correct product immediately at no charge
  • Full refund available if you prefer
  • Keep the incorrect item (our mistake, not yours)

SHIPPING COSTS

Product Exchanges:
You cover shipping costs for replacement products sent under our 30-day guarantee. We cover the product cost.

Our Errors:
If we shipped a damaged, defective, or wrong item, we cover all shipping costs.

Refunds:
Original shipping costs are non-refundable unless we made an error.

INTERNATIONAL ORDERS

Product Guarantee:
International orders are eligible for our 30-day product guarantee.

Shipping Considerations:
International shipping costs for replacement products are higher. We'll discuss options with you to find the most cost-effective solution.

Customs & Duties:
Customs duties, taxes, and fees are non-refundable and are the customer's responsibility.

YOUR FEEDBACK HELPS US (AND OTHERS)

When you reach out about a product that didn't work, you're helping us:

  • Improve our formulas and product matching
  • Better educate customers on what to expect
  • Refine our research and recommendations
  • Help future customers find the right product faster

We genuinely want to know:

  • What you were experiencing
  • What you hoped the product would do
  • What you actually felt (or didn't feel)
  • Any other health factors at play

This isn't just customer service. It's partnership.

WORKING TOGETHER TO FIND WHAT WORKS

Here's what we believe:

Your body knows what it needs. Sometimes it just takes a few tries to figure out the right support.

Pharmaceuticals mask symptoms. Natural products address root causes—but only if you're addressing the RIGHT root cause.

We're committed to helping you find it.

Not through a one-size-fits-all refund policy, but through actual partnership: listening, recommending, adjusting, and supporting you until you feel better.

Because your health is worth getting right.

PROCESSING TIME

Product Exchanges:

  • Recommendations provided within 1-2 business days
  • Replacement products shipped within 3-5 business days
  • Delivery time varies by location

Refunds:

  • Processed within 5-7 business days of approval
  • May take an additional 5-10 business days to appear in your account (depending on your bank)

EXCEPTIONS & SPECIAL CIRCUMSTANCES

After 30 Days:
If you experience an issue after 30 days due to product quality or a delayed reaction, contact us. We'll review on a case-by-case basis.

Medical Concerns:
If you experience an adverse reaction, stop use immediately and consult your healthcare provider. Contact us for support and we'll work with you on next steps.

Good Faith Partnership:
We trust our customers and honor this guarantee in good faith. We reserve the right to limit exchanges in cases of suspected abuse.

CONTACT US

Ready to find what works? Have questions? We're here.

Good Livin'
Email: connect@itsgoodlivin.com
Response Time: 1-2 business days

We're not just here to sell you supplements.
We're here to evolve and grow together, whatever that takes.